Last Updated: October 17, 2026

Thank you for shopping at Kitchava.

We understand that sometimes a product may not be what you expected. This policy explains how returns, refunds, and exchanges are handled.

Please read the information below before requesting a return.

1. 30-Day Return Policy

Kitchava offers a 30-day return policy.

You have 30 days after receiving your item to request a return.

To qualify, your return must meet the conditions explained in this policy.

2. Return Requirements

To be eligible for a return, the item must:

• Be in the same condition in which you received it.
• Be unused and unworn, where applicable.
• Include its original packaging and tags, where applicable.
• Include a receipt or other proof of purchase.

Items that do not meet these conditions may not qualify for a standard return, subject to applicable law.

Both regular-priced and sale items are eligible for returns within 30 days of delivery, provided they meet the requirements outlined in this policy.

3. How to Start a Return

To request a return, email us at:

support@kitchava.com

Please include your order number, the product you want to return, and the reason for your request.

Our support team will review your request and explain the next steps.

If your return is accepted, we will send you a return shipping label and instructions on where to send the package.

Please do not ship your item back before receiving return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping

Kitchava provides free return shipping for all approved, eligible returns.

Customers do not have to pay any return shipping costs. Once your return is approved, we will provide a prepaid return shipping label and instructions on where to send your package.

There are no return shipping fees or return label charges deducted from approved refunds.

Please do not send your return to our business address unless our support team specifically asks you to do so.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will review the problem and explain the available options.

6. Items That Cannot Be Returned

Certain products may not be eligible for standard returns.

These may include:

• Perishable products, such as food or plants.
• Custom-made or personalized products.
• Personal care products.
• Hazardous materials, flammable liquids, or gases.

If you are unsure whether an item can be returned, please contact us before purchasing.

These restrictions do not affect any rights you may have under applicable law for defective or incorrectly supplied products.

7. Exchanges

If you want a different product, our current exchange process is to return the original item and place a separate order.

The original return must be approved and handled according to this policy.

8. Refund Approval

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If your refund is approved, the money will be returned to the original payment method used for the purchase.

9. Refund Processing Time

Approved refunds are processed within 10 business days.

Your bank or payment provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Approved cancellations and refunds will be handled according to the order status and applicable requirements.

11. European Union Consumer Rights

Kitchava currently ships within the United States.

If a purchase is covered by European Union consumer cancellation laws, any applicable 14-day cancellation or return rights will be honored as required by law.

This does not mean that shipping to European Union countries is currently available.

12. Contact Information

If you have questions about a return, refund, damaged item, or exchange, please contact us.

Business Name: Kitchava

Email: support@kitchava.com

Phone: +1 (575) 303-2937

Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (ET).

Website: https://www.kitchava.com