Frequently Asked Questions
Last Updated: October 17, 2026
Welcome to Kitchava's Frequently Asked Questions page.
Here you can find answers to common questions about our products, orders, payments, shipping, returns, and customer support.
General Questions
What is Kitchava?
Kitchava is an online store selling kitchen tools, cooking gadgets, cookware, food preparation accessories, and small kitchen appliances.
We serve customers in the United States.
Where can I shop for your products?
You can browse and purchase our products through our official website:
Where does Kitchava ship?
We currently ship within the United States.
How can I contact customer support?
You can email us at support@kitchava.com or call +1 (575) 303-2937.
Our business hours are Monday through Friday, 9:00 AM to 5:00 PM. (ET)
Orders
How do I place an order?
Choose the product you want, add it to your cart, and proceed to checkout.
Enter your shipping and payment information, review your order, and complete your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been shipped.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation at the email address provided during checkout.
Please keep your order number for future reference.
Shipping and Delivery
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.
There is no minimum order amount.
How long does order processing take?
Orders usually take 1 to 3 business days to process after payment is confirmed.
What is your order cut-off time?
Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.
Orders placed after this time, on weekends, or on applicable holidays will be processed on the next business day.
How long does shipping take?
Once your order has shipped, the estimated delivery transit time is 6 to 9 business days.
When will I receive my order?
The total estimated delivery time is 7 to 12 business days, including processing and shipping.
Please remember that delivery estimates are not guaranteed.
Can I track my order?
Yes. Once your order has shipped, we will provide tracking information when available.
You can use the tracking details to check your shipment status.
What if my order is delayed?
Shipping delays can happen because of weather, carrier issues, holidays, or other unexpected circumstances.
If your order is taking longer than expected, contact support@kitchava.com with your order number.
Payments
What payment methods do you accept?
We accept the payment methods available through our checkout.
Depending on availability, these may include major credit and debit cards and other supported payment options.
What currency do you use?
Our product prices are displayed in US dollars (USD), unless otherwise stated.
Is my payment secure?
Payments are processed through Shopify's checkout system and supported payment providers.
These services handle payment information according to their security and privacy practices.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy.
You can request a return within 30 days after receiving your item, as long as it meets our return requirements.
How do I return an item?
Email support@kitchava.com with your order number and the reason for your return.
If your return is approved, we will send you a return shipping label and instructions.
Please do not return an item without contacting us first.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible.
Include your order number, a description of the problem, and photographs if available.
We will review the issue and help you with the next steps.
When will I receive my refund?
Once we receive and inspect your return, we will let you know whether your refund is approved.
Approved refunds are processed to the original payment method within 10 business days.
Your bank may take additional time to complete the transaction.
Can I exchange a product?
Our current exchange process requires you to return the original item and place a separate order for the product you want.
Please contact our support team before returning an item.
Where can I read the full return policy?
You can find our full Refund Policy here:
https://www.kitchava.com/policies/refund-policy
Product Information
Where can I find product details?
Each product page includes the available product description, features, specifications, images, and price.
Please review this information before placing an order.
Will the product look exactly like the pictures?
We try to show products as accurately as possible.
However, colors and appearance may vary slightly because of lighting, photography, or screen settings.
What if I have a question about a product?
Contact our support team with the product name or a link to the product page.
We will be happy to help with the information available to us.
Contact and Support
What are your business hours?
Monday through Friday, 9:00 AM to 5:00 PM. (ET)
Where is your business address?
1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA.
Please contact us before sending any returns. Return shipping instructions are provided after approval.
How can I get help with an order?
Email support@kitchava.com with your order number and a description of your question.
You can also call +1 (575) 303-2937 during business hours.
Still Have Questions?
If you didn't find the answer you were looking for, please contact us.
Business Name: Kitchava
Email: support@kitchava.com
Phone: +1 (575) 303-2937
Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (ET)
Website: https://www.kitchava.com